Water Damage Restoration

When your home or business has experienced water damage, it is both a traumatic event and cause for concern. While even small quantities of visible water can trigger emotions, large amounts of water can send homeowners, business owners and property managers into full-blown panic. This can be exacerbated when the source of water is unclean, such as sewer lines and outside water.

There are three categories
of water damage:

• Category 1, Clean Water: This is damage from water coming from frozen or broken pipes, failed water heaters, ice maker hoses, leaking roofs, etc.
• Category 2, Grey Water: This damage results from water that has been used, typically for cleaning. It comes from appliances like washing machines, dishwashers, tub overflows and spas and can contain contamination from common soils, such as food, laundry, body oils, etc.
• Category 3, Black Water/Sewage: This is the most serious type of water damage. It contains human and/or animal waste. It typically comes from toilets, sewers and septic system backups. Black water is teeming with disease-causing viruses and bacteria, and can cause very serious illness if not mitigated properly.

At Platinum Care Cleaning & Restoration, we understand the upheaval induced by water damage, and our first goals are to assure you that we will handle the problem, ensure your health and safety, minimize the inconvenience to you, and protect your property. We are employed by you and act in consultation with you and on your behalf. This can include speaking with and/or negotiating with your insurance company and/or adjuster, but this will never preclude us from attending to our primary goals. We do not represent or work for your insurance company. We work FOR YOU.

We also understand that it is the water that is not immediately visible or apparent that does the greatest damage. Too often, a person may incur a wet carpet and assume that the damage is limited to the carpet and/or pad and that the problem is gone when the carpet “feels dry.” However, the carpet and pad are often the easiest items to dry and save, and problems can still persist. The entire affected environment must be treated in order to remove unseen structural moisture, which can lead to secondary damage such as mold and mildew.

• After 72 hours of being wet without professional treatment, even materials affected by clean water are considered to be contaminated and should be removed
• Wet drywall, wood, carpet, and pad can provide the ideal environment and conditions for mold and mildew growth – temperatures between 68 and 82 degrees, little to no air movement, the presence of both moisture and a food source, and little to no light
• Fungal growth can spread and impact other areas of your home or facility
• Most clients are concerned with the moisture that they can directly see and feel, which is predominantly in the carpeting or other flooring. Carpeting, however, is usually the least of our concerns. It can typically be dried in 24 to 48 hours in most cases. The real danger is in the unseen moisture in the structural materials, where water is harder to remove and requires drying equipment to both remove this moisture and create the proper, controlled drying environment.

To protect you, your family or employees, and your home or business, we apply a structural drying process with a scientifically measured and controlled methodology which is recorded photographically, on digital video, and on both paper and the internet to ensure adequate drying and restore your property to pre-loss conditions as quickly as possible. We observe and are governed by our industry Standard of Care and apply all of the ongoing training and information available through the IICRC (our industry certification body), the American Drying Institute, and many other structural drying leaders and bodies with which we maintain affiliations.

All of the information pertaining to your loss is available to you at any time and is furnished to you, in full, upon completion of emergency or reconstruction services. Again, our goal is to ensure your comfort and satisfaction while preserving and protecting your property, as quickly as possible.